Senior Retail Operations Manager | National Exposure

THE COMPANY
Our client is an established Australian retail business with a strong national footprint and an exciting growth trajectory. Renowned for delivering an exceptional customer experience, they continue to invest heavily in their people, leadership capability and retail operations.
With stores located across multiple states and a collaborative Head Office team, this organisation offers the opportunity to work alongside experienced retail leaders while influencing the future direction of the wider business. This company offers culture that values accountability, innovation and developing leaders from within.

THE ROLE
You will be leading a portfolio of high-performing retail locations, you'll take ownership of commercial performance, operational excellence and leadership development while also playing a key role in supporting the broader national retail network.
Working closely with the Head of Retail, you'll act as a trusted senior leader across the business, contributing to strategic initiatives, coaching fellow retail leaders and providing executive-level support when required.
This position offers genuine scope to influence retail performance well beyond your own region and is ideally suited to an experienced multi-site leader looking to take the next step towards executive retail leadership.

Day-to-Day

• Lead and support a portfolio of NSW stores to achieve commercial and operational targets.
• Coach Area Managers and Store Managers to strengthen capability and succession across the business.
• Analyse sales performance and identify opportunities to improve productivity, profitability and customer outcomes.
• Collaborate with Head Office departments including People & Culture, Merchandise, Planning, Marketing and Visual Merchandising.
• Support the rollout of national initiatives and operational improvements.
• Provide guidance and mentoring to fellow multi-site leaders across Australia.
• Represent retail operations in leadership meetings when required.
• Make informed operational decisions to ensure consistent execution across the network.
• Maintain exceptional standards across customer experience, compliance, visual presentation and inventory management.

EXPERIENCE REQUIRED

• Extensive experience leading large multi-site retail operations.
• A successful background as a State Manager, Regional Manager or equivalent senior retail leadership position.
• Strong commercial acumen with proven responsibility for sales, profitability and operational performance.
• Experience leading, coaching and developing high-performing leadership teams.
• Confidence working collaboratively with executive stakeholders and cross-functional Head Office teams.
• Sound judgement, resilience and the ability to make decisions in a fast-paced retail environment.
• Previous experience within fashion, apparel, lifestyle or specialty retail will be highly regarded.
• Flexibility to travel throughout NSW and interstate when required.

COMPANY PERKS

• Rare opportunity to step into one of the most senior operational retail leadership positions within a national business.
• Genuine career progression into executive retail leadership.
• High levels of autonomy and influence across the wider retail network.
• Work alongside an experienced executive leadership team.
• Attractive staff discounts.
• Ongoing leadership development and succession opportunities.
• Supportive, collaborative and people-focused culture.

SALARY
$130,000 - $150,000 + Super + Employee Benefits

HOW TO APPLY
To be considered for this opportunity, click Apply or email your resume directly to michaelal@tshr.com.au with the subject line "Retail Operations Manager".